Online Store FAQs
Danish Design Online Store Frequently Asked Questions
Danish Design Co, a Singapore furniture hub, is well known for their classic and exquisitely comfortable sofa sets. They are of the highest quality and made in Europe.
*Latest delivery Information Update Due to Covid-19: 14th September, 2020
In light of the Covid-19 situation this year, our commitment to our staff and customers’ safety remains paramount. We’ve implemented safe-distancing measures, which are adhered to by our staff during deliveries.
We understand these are uncertain times, and we’re closely monitoring the ever changing situation. We strive to minimise disruption and to provide you with all the support you need when shopping with us. Our friendly retail and service teams remain available to you during business hours daily, and are happy to assist with any inquiries or support you might require.
During this period, our delivery team are strictly adhering to safe distancing measures during deliveries. We strongly advise the customer to be present at home upon the delivery team’s arrival to physically view the items(s) before signing the delivery receipt on mobile, of which the link would be sent to the customer, in line with safe distancing measures. The team will also take photos of the item(s) delivered.
Do feel free to reach out to us via the WhatsApp button or by email at email@example.com if you have any questions regarding your delivery.
1. When will my order be delivered?
All designs on our e-store are in stock in Singapore and ready to be delivered. Once we receive your order, you will be contacted to arrange for a suitable delivery date and time.
2. Do you deliver on weekends and public holidays?
We deliver on Saturday, but not on Sunday and public holidays.
3. Is delivery included?
We offer complimentary delivery in Singapore for all orders until 30th June, 2020. Additional costs will be incurred should any stairs climbing or installation is required.
4. What if my building’s passenger lift isn’t wide enough to accommodate the item’s width or length?
Please note that if there isn’t lift access available for our delivery team, $50 will be charged per floor.
5. Could the delivery team assist with item disposal?
a) Up to 200cm – $150
b) Above 200cm – $200
1. What furniture do you offer?
We offer authentic designer furniture designed by renowned international designers from Europe. We do not design or manufacture any in-house designs.
2. Where is your furniture from?
We ship all designs from Europe, the majority are from Scandinavian countries such as Denmark, Norway, and Sweden.
3. Do you have a showroom for me to view products in person?
Our showroom is located at Pasir Panjang in Singapore with a wide variety of indoor and outdoor furniture on display. We endeavour to display as many designs as possible in our showroom, however, given the wide variety of designs we carry it is not possible to display all designs. Contact us at +65 6270 8483 to find out if a particular design is on display.
4. Are light bulbs included if i purchase a lamp?
All lamp orders do not include light bulbs unless otherwise stated. Bulbs have to be purchased separately.
1. Do you offer a warranty?
Yes, all our brands offer an international warranty, unless otherwise stated. The warranty period varies for each product. You can find the warranty information for each product under its description.
Danish Design administers the warranty on behalf of the brands that we offer. Different terms and conditions are set out depending on brands and product variations. Any claim on the warranty is decided by the brand and their decision is final and binding
2. How is an international warranty different from a regular warranty?
An international warranty means the product is warranted as long as the brand is represented by an authorized dealer in another country. For example, if you migrate from Singapore to Australia, take your product along and find a fault in the product, you can reach out to an authorized dealer in Australia to claim the warranty.
3. What does the warranty cover?
The warranty strictly covers manufacturing defects. Each brand has its own limits as to what they will cover. Normal wear and tear are not covered by any brand warranty.
Variations occurring in natural materials such as wood, stone, leather, and natural fibers are not considered defects. Danish Design does not warrant the colourfastness, and/or the matching of colour, grains, or textures of these natural materials.
4. When is the effective date of the warranty?
The warranty is effective from the date of your order.
1. Do you offer installments?
We do not offer installments for online purchases at the moment. We do however offer interest-free installments for payments made at our showroom via an Amex or UOB credit card.
2. What are the online payment options?
We accept Amex, Visa, and Mastercard.
3. What currency are you using?
All prices on our online store are stated in Singapore dollars (SGD).
4. Are taxes included in your prices?
Yes, our prices include 7% GST.
ASSEMBLY, INSTALLATION & DISPOSAL
1. Are your products assembled?
Some products come assembled, and some would require assembly. Our professional delivery team will assemble the products during delivery at no extra cost, with the exception of String.
2. Is the installation provided?
Installation is not provided unless otherwise stated.
3. Can you help with installation?
We provide installation services at additional cost for certain products such as wall-mounted mirrors, bookcase, storage system, etc. Contact us at +65 9726 3746 to get an installation quote. We do not provide installation for lighting and would recommend getting a professional electrician for such works.
4. Do you offer a disposal service for furniture which I am replacing?
Yes, disposal rates will depend on the size of the item to be disposed of. Contact us at 6270 8483 to get a quote for disposal.
RETURNS & EXCHANGE
1. Can I request a refund if I don’t like what i received?
We do not offer refunds. We do however offer a 48 hours return policy strictly for all online orders except upholstered designs and clearance items.
2. Do you have a return policy?
We offer a 48 hours return policy strictly for all online orders except upholstered designs and clearance. We suggest you visit our showroom to view upholstery and products prior to making an online purchase. If you choose to return your order, we will issue you with a credit note with 6 months validity less a $100 collection and restocking fee.
Goods must be returned to us in perfect condition and original packaging. We reserve the right to deny the return if there are any signs of wear and tear or damage to the goods.
If 48 hours have passed since your delivery, Danish Design has no obligation to process your return. Contact us at firstname.lastname@example.org to process a return.
3. Can I cancel an order?
Cancellation is not possible upon order confirmation.